Supercharge your teams with client leadership skills
Free taster workshop
Do you ever have to manage expectations, resolve differences of opinion and avoid non-billable time?
Join us for a free Zoom workshop, ‘Active listening for win-win outcomes with clients’ on 6th or 7th June 2024. Get great results from difficult client conversations every time.
What you'll learn on our programme
Inspire your clients everyday
Influence, persuade and show true leadership to clients, selling in your work to stakeholders at all levels
You’ll learn all the ins-and-outs of our exclusive leadership and communication frameworks. There’s not much theory here – we focus on the practical and relevant things you need to do when working in a fast-paced client-facing environment.
We’ll teach you all the best practices in our frameworks and give you loads of opportunities to practice in a safe environment. We’ll give you the confidence to be powerful leaders to clients, influencing and getting them to buy-in to what you’re saying.
Make clients & teammates feel like heroes
Bring out the very best in everyone around you, working seamlessly together to achieve amazing outcomes
You’ll learn to bring out the best in everyone around you, working seamlessly together to achieve amazing outcomes. Team success depends on everyone bringing their A-game – and you can make this happen.
We’ll give you all the tools you need to avoid compromise and negotiate win-win outcomes; to create psychological safety for you, your team and clients; and to build up rapport with clients so they feel you truly understand them.
Develop a powerful mindset
Feel unstoppable and take responsibility for your deliverables and client relationships in a way you’ve never done before
You’ll learn to think powerfully so you can solve any problem. Watch your performance and enjoyment levels soar as you take 100% ownership of day-to-day challenges and actions.
We’ll build up your resilience so knock-backs feel like learning opportunities; get your empathy skills working on overdrive so you can always see things from other people’s perspectives; and get you able to reframe any situation so you can build up your resilience.
You’ll learn all the ins-and-outs of our exclusive leadership and communication frameworks. There’s not much theory here – we focus on the practical and relevant things you need to do when working in a fast-paced client-facing environment.
We’ll teach you all the best practices in our frameworks and give you loads of opportunities to practice in a safe environment. We’ll give you the confidence to be powerful leaders to clients, influencing and getting them to buy-in to what you’re saying.
You’ll learn to bring out the best in everyone around you, working seamlessly together to achieve amazing outcomes. Team success depends on everyone bringing their A-game – and you can make this happen.
We’ll give you all the tools you need to avoid compromise and negotiate win-win outcomes; to create psychological safety for you, your team and clients; and to build up rapport with clients so they feel you truly understand them.
You’ll learn to think powerfully so you can solve any problem. Watch your performance and enjoyment levels soar as you take 100% ownership of day-to-day challenges and actions.
We’ll build up your resilience so knock-backs feel like learning opportunities; get your empathy skills working on overdrive so you can always see things from other people’s perspectives; and get you able to reframe any situation so you can build up your resilience.
How you’ll learn
Our People Skills As A Service® programme embeds emotional intelligence and self-awareness across your team and its leaders. We're currently tracking at a 47% skills improvement.
Short workshops
A one-hour interactive session every 2 weeks, for your entire team. Focus on one skill per session, with lots of practice and group work.
Leadership coaching
One-to-one monthly coaching sessions for your senior team. Learn about yourself, view challenges in new ways and lead by example.
Embedding skills
Building momentum with accountability, access to learning resources, and regular conversations about what everyone's learning.
Works with remote and hybrid teams
All elements of our People Skills as a Service® programme have been designed from the ground-up to be delivered remotely for either remote or hybrid teams.
We’re experts at using video conferencing and remote collaboration tools (especially Zoom) to present, facilitate and share.
Whether your teams are distributed or sit in one office, developing everyone’s people skills is within your reach.
You may have a few questions...
Anyone in your business that interacts with clients – business leaders, delivery teams, account managers, sales people etc. Team members that aren’t client-facing can also enrol to improve their internal comms.
You’ll need 30+ people to get going with a private programme. If you have 5-29 people then you can join the public programme (i.e. with teams from other businesses). We don’t take bookings for <5 people.
The time commitment is 2-3 hours per month for everyone. The core programme is 6 months and you can extend to 9 or 12 months. The programme is flexible and you’re free to pause or leave at any time.
Training and coaching run on the same day and time every other week. You can choose your preferred day of the week and start date. For public programmes, we allocate the programme dates.
We track confidence against key learning outcomes with regular surveys. On average, there’s a 47% skills improvement across our cohorts. Our programme is designed to bring about long lasting change.
We adjust all examples and exercises so they’re relevant to your teams’ day-to-day activities. Each module builds on the last one, so large-scale customisation is difficult.
We’ve designed everything from the ground-up to be delivered remotely for either remote or hybrid teams. We can make minor adjustments to also deliver sessions in-person.
We have a number of industry-leading frameworks. During the programme, you get on-demand access to these (plus updates free-of-charge) to help you implement your new skills day-to-day.
We don’t, sorry. We’re strong believers in the power of classroom training (delivered IRL or over Zoom) so you can interact and innovate with each other. Peer learning should account for half of what you learn.
We run one-off workshops which are ideal for your next team day. Our workshops bring your team together for a positive and fun experience.
Pricing depends on your team size and a couple of other variables. Get in touch and after a quick chat we can give you a quote. Our programmes are up to 60% lower cost than standard industry pricing for training and coaching.
