Free taster workshop
Do clients ever behave in a way that you don’t like? Then join us for a free workshop over Zoom, ‘Dealing with negative behaviour’ on 18th or 19th October 2022.
Our free sessions are really popular so we’re running two of them to accommodate everyone. Request your invite today.
What your teams will learn
Inspire your clients everyday
Influence, persuade and show true leadership to clients, selling in your work to stakeholders at all levels
Make clients & teammates feel like heroes
Bring out the very best in everyone around you, working seamlessly together to achieve amazing outcomes
Develop a powerful mindset
Feel unstoppable and take responsibility for your deliverables and client relationships in a way you’ve never done before
How does it work?
We deliver people skills training over Zoom every 2 weeks to everyone that interacts with clients (practitioners, account managers, agency leaders etc.). We also provide leadership coaching to your senior agency team.
You should sign up to the programme if you’ve got 40+ team members; any fewer and we’ll put you on a public programme with other agencies.
You may have a few questions...
Anyone in your agency that interacts with clients – agency leaders, practitioners, account managers, delivery managers, sales people etc. Basically everyone except marketing, finance and operations.
You’ll need 40+ people to get going with a private programme. If you have 10-39 people then you can join the public programme (i.e. with teams from other businesses). We don’t take bookings for <10 people.
The programme runs in 3-month chunks and you pay every 3 months upfront. There’s no contract so you’re free to leave any time. The full programme is 9 months, with an option to extend to 12 months.
Training and coaching run on the same day and time every other week. You can choose your preferred day of the week and start date. For public programmes, we allocate the programme dates.
We track confidence against key learning outcomes with regular surveys. We can also help you with indirect measures around staff retention, client happiness, capacity increases and wellbeing.
We adjust all examples and exercises so they’re relevant to your teams’ day-to-day activities. Each module builds on the last one, so large-scale customisation is difficult.
We’ve designed everything from the ground-up to be delivered remotely for either remote or hybrid teams. We can make minor adjustments to also deliver sessions in-person.
We have a number of industry-leading frameworks. During the programme, you get on-demand access to these (plus updates free-of-charge) to help you implement your new skills day-to-day.
We don’t, sorry. We’re strong believers in the power of classroom training (delivered IRL or over Zoom) so you can interact and innovate with each other. Peer learning should account for half of what you learn.
The majority of our work is running our core curriculum. That said, we do quite a few one-off engagements. Get in touch to tell us what problem you’re trying to solve and we’ll let you know if we can help.
We don’t offer this at the moment but may launch a programme in the future that anyone can join. Sign up to our mailing list (you’ll also get our free 5-part email skills programme) to keep up-to-date on this.