Turn your whole team into client superstars
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Unleash your team's potential to drive growth
Happier clients, smoother delivery
Your team learns to influence, persuade and lead, getting work signed off faster and making clients feel looked after.
Less firefighting for senior leaders
Everyone can now handle tricky clients and difficult conversations, without having to call in the big guns.
Stronger team bonds and better retention
Teams grow together through shared learning and development, building connection and loyalty along the way.
A curriculum for client-facing teams
Our program brings about long-term behavior change and unleashes your team’s potential. Our curriculum spans 5 topics:
Inspiring & influencing
Persuade clients that your ideas and suggestions will help achieve their goals, no matter your role or title.
Difficult conversations
Achieve win-win outcomes that everyone buys into and make clients enjoy solving problems with you.
Long-lasting relationships
Build strong, genuine relationships by communicating in a way that works best for each client.
Really successful meetings
Get people emotionally committed to your meetings and drive outcomes which they all buy into.
Amazing presentations
Get your message across clearly and confidently, persuading and influencing at every level.
How it works
There are two parts to your job: Doing great work AND having clients think you're doing great work. Our program is all about the second part and we're tracking at a 47% skills improvement.
Short workshops
13 one-hour interactive sessions every 2 weeks, for your entire team. One skill per session with hands-on practice and real-world application.
Leadership coaching
One-to-one monthly coaching sessions for your senior team. Build self-awareness, tackle challenges differently and lead by example.
Embedding skills
Building momentum and driving behavior change with accountability, access to learning resources and regular conversations.
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Designed for remote and hybrid teams
Our program is built for how modern businesses work – fully remote, hybrid or anything in between.
We use tools like Zoom to deliver smooth, high-energy sessions that keep teams engaged wherever they are.
Whether your teams are distributed or sit in one office, leveling up your people skills is within reach.
Join our free
taster session
Connect with other business leaders in a practical workshop. Learn something new and see how the programme works in action.
You may have a few questions...
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Anyone in your business that interacts with clients – business leaders, delivery teams, account managers, sales people etc. Team members that aren’t client-facing can also enrol to improve their internal comms.
You’ll need 30+ people to get going with a private program. If you have 5-29 people then you can join the public program (i.e. with teams from other businesses). We don’t take bookings for <5 people.
The full program lasts for 9 months. The time commitment is 2-3 hours per month for everyone during the first 6 months. It’s all very flexible and you’re free to pause or leave at any time.
We track confidence against key learning outcomes with regular surveys. On average, there’s a 47% skills improvement across our cohorts. Our program is designed to bring about long lasting change.
Training and coaching run on the same day and time every other week. You can choose your preferred day of the week and start date. For public programs, we allocate the program dates.
We adjust all examples and exercises so they’re relevant to your teams’ day-to-day activities. Each module builds on the last one, so large-scale customisation is difficult.
We have a number of industry-leading frameworks. During the program, you get on-demand access to these (plus updates free-of-charge) to help you implement your new skills day-to-day.
Pricing depends on your team size and a couple of other variables. Get in touch and after a quick chat we can give you a quote. Our programs are up to 60% lower cost than standard industry pricing for training and coaching.
