The programme was practical, transformative and empowering for the Made Media team. They now have the confidence, skills and know-how to lead and inspire clients in any situation. And as a remote-first team, it’s boosted their internal communications.
What our programme achieved
The Made Media team shared 3 key outcomes with us:
1
More confidence with clients
The team utilise our frameworks to have difficult conversations with clients and adapt their communication styles.
2
Changed internal dialogue
The team would always discuss their client work – now they equally talk about how to communicate their work to clients.
3
More effective meetings
Meeting hygiene has improved and the entire team is more confident and effective at delivering presentations.
James Baggaley, Made Media CEO spoke to us about how it all went
“We got a real benefit from everyone coming together”
Watch (0:50 min)“We built trust and engagement with our client”
Watch (0:35 min)“We’re so much more engaged in how we work”
Watch (0:36 min)“The sessions were valuable, enjoyable and relevant”
Watch (0:38 min)
What happened
The Made Media team heard about the Team Sterka programme. They liked the idea of it so:
-
- They implemented their own programme internally. They could see the benefits but felt they were only scratching the surface of what was possible.
- Some Made Media leadership team members joined a Team Sterka taster session. They wanted to understand more about our programme.
- They liked the taster so enrolled their entire team. We began onboarding so we could tailor the curriculum for the diverse job roles within the team.
- We ran a 1-hour Zoom workshop every other week for 6 months, following our client leadership curriculum. We also did 1-on-1 coaching with leadership team members using our Get Coaching framework.
- Team members started to implement what they were learning straightaway. They could see the results with clients and also internally with each other.
Who is Made Media?
Made Media is an award-winning digital agency, working with the arts and cultural sector globally. Since 2002, they’ve worked on digital design, development, integration and strategy for leading arts and cultural institutions in the UK, North America and Australia.
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