The Futurice team in the UK are now fully aware that building client relationships is as important as doing great work. The team particularly enjoyed learning about the different communication styles – this has helped them better understand themselves and each other.
What our programme achieved
The Futurice team told us about 3 key outcomes:
1
Improved client engagement
The programme strengthened consulting capabilities. The Futurice team increased their focus on building client relationships and engaging their clients.
2
Increased confidence
The programme showed everyone they could be their authentic selves and apply best practice communication skills in a way that worked for them.
3
Built connections across teams
Futurice kept the conversation going internally about what they were learning. This brought people together from all parts of the business.
Hannah Rawlinson, Futurice's People Director spoke about their experience
“Everyone’s starting to shape their client & consulting skills”
Watch (0:35 min)“It’s bubbled up conversations between team members”
Watch (0:41 min)“Everyone should develop relationships with clients”
Watch (0:57 min)“It’s engaging, interesting and collaborative – 9 out of 10”
Watch (0:36 min)
What happened
David Mitchell (Managing Director) and Hannah Rawlinson (People Director) joined one of our taster sessions. They enjoyed the session so…
- They wanted their team to have the best possible consulting capability and for everyone to have an equal skill level with clients. They felt our programme supported this goal so signed up their UK team.
- We kicked off by joining one of their team days. We introduced the programme to everyone so they all understood what was going to happen.
- We ran a 1-hour Zoom workshop every other week with the team, following our client leadership curriculum. We also did 1-on-1 coaching with senior team members (following our Get CoachingTM process.
- We engaged with the cohort throughout, making sure people could translate their learnings into long-lasting behaviour change.
Who is Futurice?
Futurice is an outcome-focused digital transformation company.
They work at the crossroads of technology, creativity and business to create a measurable and sustainable business impact. Globally, the team comprises more than 800 experts.
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Think your team needs this?
Our People Skills As A Service® programme is a unique blend of workshops and coaching that transforms how your teams engage with clients.
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