We often turn to “Why?” when something goes wrong.
But…
“Why” questions can feel accusatory to others. They can feel like you’re trying to assign blame. They can feel like you’re finger-pointing.
Here’s a simple switch:
👉 Ask “What” questions instead.
This small change in language focuses on solutions rather than assigning blame.
So next time you’re curious about a situation, ask: “What can we do differently next time?” or “What could have helped make this easier for you?”.
You’ll open up a more productive conversation. And you’ll build trust by focusing on improvement, not blame.
