Want to get your point across without conflict?
Be assertive. But don’t be aggressive.
In your next difficult conversation:
- Listen first so you understand their needs
- Reflect back to reiterate their perspective
- State your beliefs and desired outcome
Don’t disagree with them. Don’t impose your way. Don’t try to win at their expense.
But do stay clear on your position. Stay firm. And stay committed to reaching a good outcome for both of you.
Assertiveness can build respect. It can achieve better outcomes.
Stay strong. Stay assertive.
