Key topics
Our 14-part curriculum spans 6 key skill areas. If you work in a client-facing business, these are the skills you need to succeed in your job.
1. Inspiring & influencing
We get you thinking about all the ways you interact with people. Follow our FABRIC framework to inspire your clients and colleagues, regardless of where you sit in the hierarchy.
Next time you need to influence a client, you’ll persuade them that your ideas and vision will help achieve their goals.
2. Difficult conversations
Our PLEASE framework gives you all the practical tools you need to resolve conflict. Achieve win-win outcomes that everyone buys into and make clients love solving problems with you.
Next time a client disagrees with you, you'll show empathy and steer the conversation to a solution that works for both of you.
3. Long-lasting relationships
We walk you through each step of our MASTER framework. Build long-lasting client relationships and push aside negative behaviour, creating psychological safety for everyone.
Next time you meet a client, you’ll know what to say and do. They'll warm to you and you'll develop a deep and meaningful connection.
4. Really successful meetings
Use our READY framework so clients emotionally commit to your meetings and workshops. Lead and drive outcomes that everyone buys into and which actually happen.
Next time you run a meeting, everyone will know why they're there, be excited to attend and actively want to take part.
5. Amazing presentations
Get the full lowdown on our RRR-SSS framework to land your message and fully achieve the outcome you want. Influence and persuade clients at all levels with ease.
Next time you deliver a presentation, you’ll land your key messages so clients buy-in to what you're saying.
6. Building inner strength
Working with clients can be stressful - so we teach you how to increase confidence levels, stop holding yourself back and recover quickly from challenging experiences.
Next time you have a challenging experience at work, you’ll bounce back stronger, with confidence and full of energy.
What your teams will learn
Inspire your clients everyday
Influence, persuade and show true leadership to clients, selling in your work to stakeholders at all levels
You’ll learn all the ins-and-outs of our exclusive storytelling, leadership and communication frameworks. There’s not much theory here – we focus on the practical and relevant things you need to do when working in a fast-paced client-facing environment.
We’ll teach you all the best practices in our frameworks and give you loads of opportunities to practice in a safe environment. We’ll give you the confidence to be powerful leaders to clients, influencing and getting them to buy-in to what you’re saying.
Make clients & teammates feel like heroes
Bring out the very best in everyone around you, working seamlessly together to achieve amazing outcomes
You’ll learn to bring out the best in everyone around you, working seamlessly together to achieve amazing outcomes. Team success depends on everyone bringing their A-game – and you can make this happen.
We’ll give you all the tools you need to avoid compromise and negotiate win-win outcomes; to create psychological safety for you, your team and clients; and to build up rapport with clients so they feel you truly understand them.
Develop a powerful mindset
Feel unstoppable and take responsibility for your deliverables and client relationships in a way you’ve never done before
You’ll learn to think powerfully so you can solve any problem. Watch your performance and enjoyment levels soar as you take 100% ownership of day-to-day challenges and actions.
We’ll build up your resilience so knock-backs feel like learning opportunities; get your empathy skills working on overdrive so you can always see things from other people’s perspectives; and get you able to reframe any situation so you can build up your resilience.
You’ll learn all the ins-and-outs of our exclusive storytelling, leadership and communication frameworks. There’s not much theory here – we focus on the practical and relevant things you need to do when working in a fast-paced client-facing environment.
We’ll teach you all the best practices in our frameworks and give you loads of opportunities to practice in a safe environment. We’ll give you the confidence to be powerful leaders to clients, influencing and getting them to buy-in to what you’re saying.
You’ll learn to bring out the best in everyone around you, working seamlessly together to achieve amazing outcomes. Team success depends on everyone bringing their A-game – and you can make this happen.
We’ll give you all the tools you need to avoid compromise and negotiate win-win outcomes; to create psychological safety for you, your team and clients; and to build up rapport with clients so they feel you truly understand them.
You’ll learn to think powerfully so you can solve any problem. Watch your performance and enjoyment levels soar as you take 100% ownership of day-to-day challenges and actions.
We’ll build up your resilience so knock-backs feel like learning opportunities; get your empathy skills working on overdrive so you can always see things from other people’s perspectives; and get you able to reframe any situation so you can build up your resilience.
How we deliver our unique curriculum
Our curriculum underpins our People Skills as a Service® programme, where we deliver ongoing people skills workshops and leadership coaching.
Our programme gives everyone in your business the skills they need to succeed with clients.
