People don’t always have the same expectations as you.
Before you begin a piece of work, find out what success looks like:
👉 What does a great outcome look like for you?
👉 How will you know this has been successful?
👉 What would you particularly like us to avoid?
People don’t always think to explain exactly what they want. They might assume you already know.
So always ask upfront. Then ask a few more questions – including what the opposite of success looks like.
Their answers should guide how you approach the work and how you communicate along the way.
Ask what success looks like before you get to work.
