Stop reacting to tone, focus on content

If someone sounds abrupt, frustrated or short with you, you might react to how they said it.

But tone can be misleading. 

People are influenced by pressure, workload and whatever else they’re dealing with.

So instead of reacting to the delivery, focus on the message. Ask yourself what they’re actually saying.

If you react to tone, conversations can escalate unnecessarily. But if you focus on content, you’re far more likely to move things forward.

Stay grounded. Stay objective. 

Stop reacting to tone. And start to focus on content.