Don’t ask any questions.
People often don’t have time to fully articulate their thoughts. What they say and what they mean often aren’t exactly the same.
So if you ask a question, you could be missing the point.
Try this instead…
Reflect back what was said to you. Paraphrase their words and repeat their message back to them.
And then pause. Hold the silence. Wait for them to speak.
Then, listen to what they really mean.
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